Shipping & Delivery
Each step of your experience has been carefully curated to ensure your ease.
What are the shipping charges?
We offer FREE SHIPPING for all orders in India.
For international orders, shipping charges are free, other than the United States and United Kingdom where shipping charge will be applicable based on actuals.
Are there any duties and taxes applicable?
All of our orders are shipped internationally from our studio in Mumbai, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Ashtar takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is shipped. Please contact our Customer Care Team on ashtar.weaves@gmail.com or +91 98198 79015 at the soonest.
When will my order be delivered?
The estimated delivery time varies for each order, as all our pieces are made to order. Typically, it takes between 10-15 business days to craft and deliver Pret pieces. However, some items may require up to 20 days for processing and delivery, depending on the garment's style and your location. Each garment page provides a specific timeline.
If you need your order urgently, please contact our Customer Care Team at ashtar.weaves@gmail.com or
+91 98198 79015 before placing your order.
Please note that delivery times may be influenced by factors beyond our control, such as unexpected travel delays from courier partners due to weather conditions, political disruptions, or strikes. We are committed to keeping you updated at every step of the process.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our studio in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.